PRITS operates and maintains multiple platforms that support identity management, government operations, data exchange, interoperability, administrative workflows, and public digital services. As the digital ecosystem changes, PRITS must ensure that all platforms receive standardized, reliable, and scalable Level 1 (L1) technical support, regardless of platform type, technology, or vendor.

To continue improving service delivery and ensure continuity across all PRITS‑managed systems, PRITS seeks a qualified Managed Service Provider (MSP) capable of delivering platform‑agnostic Level 1 support services, including multi‑channel Call Center operations, Ticket Intake, Incident Triage, First Contact Resolution (FCR), and User Assistance.